Although we’d like to extend our assistance as much as possible, there are some areas of complaints which we cannot accept. Please find the list below as a guidance on the type of complaints that we are not able to help :

• Complaints about Service Providers which are not within the Communications and Multimedia Industry and not governed by the Communications and Multimedia Act 1998 (CMA98).
• Complaints which we think would be better considered by the courts, arbitration services or another complaints procedure.
• Complaints that are already being dealt with by the courts or other complaints procedures.
• Complaints about employment or staff issues.
• Complaints that we consider to be malicious or unjustified.
• Disagreements between the companies which participate in our service.
• Complaints that does not include supporting documents as requested by Service Providers.