Azizan Mohamad Afandi
Executive Director

Azizan Mohd Afandi was appointed Executive Director of CFM on 15 October 2010.

He spearheads the operational and strategic networking, and objective implementation of the CFM.

The appointment marks a major milestone to a continued piloting of CFM's momentum to further expand its complaints management capabilities, drive industry compliance, form strategic alliances between stakeholders and industry players as well as enhance public's knowledge through advocacy of consumer's rights in community outreach programs.

Under his exceptional guidance and leadership he shares a wealth of experiences in compliance and industry knowledge, benefiting from his vast exposure as a compliance officer and industry working experiences. He served as the Deputy Director of Compliance Department of MCMC for 7 years having active involvement in areas of improving quality of service, compliance monitoring and addressing consumer issues. His previous experiences contribute greatly towards remaining relevant with today's industry business needs.