PETALING JAYA: The people can now renew their passports online, via the MyOnline Pasport service by the Immigration Department.
The service promises customers a two-hour turnover period with minimal presence at any department office.
According to the department's webpage, applicants need only complete the online forms accurately and submit a digital passport-sized photograph taken within 3 months of their applications.
Photographs must have a light blue background and measure 5cm by 3.5cm.
However, incorrect information or applications that do not comply with the terms may result in rejection and the forfeiting of fees.
Currently, payment can only be made via credit card.
Applicants will have to pay RM300 for passports valid for five years and RM100 for a two-year passport.
Passports valid for five years for children aged below 12 years cost RM150.
Applicants may collect their passports in person only at the Immigration offices selected during the application process.
They will have to bring along their old passport, payment receipt and MyKad to collect their passports.
Applicants aged below 18 years must bring their guardian's MyKad, birth certificate and old passport.
Take-up of the service has been slowly increasing with a three-fold jump after the service was first introduced.
According to statistics for online transactions available on the department's website, 91 passports were renewed online in April and this increased to 279 in May, the same time MyOnline Pasport was launched.
Subsequently, 379 online passport renewals were recorded in June, 233 in July and 324 in August.
Other statistics showed 141,432 passports had been issued by the department until July.
More information can be found on the MyOnline Pasport website at https://eservices.imi.gov.my/MyPassport.