CFM appoints Executive Director

Kuala Lumpur, 22 May 2009 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) recently appointed Encik Muhamad Tahir Muhamad Noor as its Executive Director effective 1 May 2009.  He will be leading the operational and strategic implementation initiatives of the CFM.

This appointment marks the CFM’s move into the next phase of its development where focus will be given to efforts in strengthening its complaints handling capabilities, the formation and implementation of an alternate dispute resolution mechanism as well as in enhancing CFM’s standing as the guardian of the rights of communications and multimedia consumers.

“I look forward to working with the members of CFM as well as other relevant parties in the community for the development of new consumer codes, promotion of consumer rights, and in encouraging high standards in the delivery of communications and multimedia services,” stated Muhamad Tahir.

He brings with him a wealth of experience in the communications and multimedia sector, having served as the Special Officer to the Chairman of the Malaysian Communications and Multimedia Commission (SKMM), the SKMM Sabah Regional Director and the Assistant Director in SKMM’s Consumer Protection Department.  He is also one of the founding members of the CFM, having played an instrumental part in the formation of the CFM and the drafting of the forum’s existing General Consumer Code and Internet Access Code.

Among his first initiatives is to bring CFM closer to the public.  Therefore, CFM will be relocating its office to the Straits Trading Building in Kuala Lumpur starting 15 June 2009.  “The new location will bring extra mileage for CFM in terms of its visibility and accessibility to the general public” added Muhamad Tahir.

About CFM

CFM is an organisation designated by the SKMM as a Consumer Forum as per the provisions in the Communications and Multimedia Act 1998. 

It functions not only to provide an avenue and channel for complaints but also to draft, develop and prepare voluntary Industry Codes that protect the rights of the consumers, recommend procedures for compensation and any other course of action available to the consumer in case of a breach of a Consumer Code.  The CFM also endeavors to promote consumer confidence and encourage high standards of service delivery, conduct and performance throughout the Communications and Multimedia industry.

Those with unresolved complaints on their communications and multimedia services can lodge their complaint by calling CFM’s toll free number at 1-800-18-2222 or by emailing to aduan@cfm.org.my.  The CFM website can be accessed via www.cfm.org.my.