Complaints Redress



What happens after my complaint has been lodged?

what happens after my complaint has been lodged

  • CFM will acknowledge and issue you a file reference number within 1 to 3 working days.
  • CFM will seek redress for a resolution to your filed complaint.
  • The CFM officer in-charge will follow-up and closely monitor on the development of your case until the case is resolved. Service Providers are required to acknowledge and provide possible redressed resolution to complaints within 7 business days.
  • The General Consumer Code requires 95% of the complaints to be resolved within a timeframe not exceeding 30 business days from the time of submission of all relevant supporting information or documents as requested by the Service Provider having regard to the nature of the complaint.
  • At any time, you can check the status of your complaint by logging in to the CoP.
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